Frequently Asked Questions
What are my delivery options?
Subject to availability and our current work load, we aim to pick and despatch the same day via a next-day service if the order is placed early enough. If your order comes to less than £175.00, we charge a subsidised and flat shipping rate of £5.95 unless your location falls under the postcode exceptions noted in the box below entitled 'How much do I need to spend for free delivery'. In that instance we will provide you with a custom shipping price (also subsidised).
Can I pay via credit card?
Yes our online ordering facility is connected to a highly secure payment gateway, we accept most major credit cards including Visa, Mastercard and debit cards.
Can I order over the phone?
Yes, we are happy to advise and take orders over the phone if necessary. Our contact number is 01603 701225.
What is the minimum order value?
We are not operating a minimum order value at the present time.
Do you accept International Orders
Yes we can and do work with most international destinations. In order to get an idea of the shipping cost to your destination, you first need to add all of the product that you wish to order to your shopping basket as normal. When complete - Proceed through the checkout process where there is a delivery option which allows you to select international shipping. Once you have selected this your provisional order will be submitted to us for shipping quotation.
We then take the size and weight of your order and obtain a competitive quote which we will contact you back about, allowing you to decide whether to proceed. Alternatively we can also work with your preferred shipping company if you already use a shipper. VAT can be removed on production of a valid VAT number within the EU, or if outside the EU.
I have a question about volume discounts
Please contact us directly on 01603 701225.
I have an existing discount arrangement with another supplier, can I discuss this with you?
Our prices already include a competitive discount offering our customers plenty of opportunity to improve their margins.
We aim to be competitive, we may be able to improve your discount if you purchase in significant volumes please call us on 01603 701225 to discuss further.
How much do I need to spend for free delivery?
If your order comes to more than £175.00 we will provide free delivery to mainland UK destinations other than to the exceptions below.
Your order will usually be delivered next day, please allow for upto 3 business days.
If your location falls under the following postcodes, we have to obtain a custom price from our delivery partner and come back to you with any surcharge added by our shipper (Please note we still subsidise this shipping price in line with all UK customers).
AB31 - AB38
AB40 - AB56
IM (Isle of Man)
IV1 - IV28,
IV30 - IV32,
IV40 - IV49,
IV51 - IV56,
KA27 - KA28
KW1 - KW17
PA20 - PA38,
PA41 - PA49,
PA60 - PA78,
PH4 - PH41,
PH42 - PH44,
PH49 - PH50,
Alternatively we are also happy to work with your own shipping arrangements if required.
I have a question, not answered here...
Get in touch via our contact page and your enquiry will be responded to as soon as we can during business hours.
Do the Greeting Cards Come Wrapped?
Yes, our cards are Cellophane wrapped as standard, each dozen / half dozen is packaged and then each card has its own individual packaging.