Frequently Asked Questions
Updated EU Order Process
Now that the UK has left the EU, we have a revised process for sending orders to EU destinations. We will remove VAT from orders destined for the EU and provide customs and excise documentation ready for your local customs handling and processing. The UK now has a trade agreement for UK or EU originating product whereby no tariffs will be applied. Any fees or tariff duties are conducted by your local jurisdiction and will be payable on receipt from our carrier. For clarification please get in touch with us on 01603 701 225 or via [email protected] As this process is new, this is subject to change and is only a provisional guide. We will obtain the most competitive shipping quotation to your destination and liaise with you about the best route for delivery.What are my delivery options?
Subject to availability and our current work load, we aim to pick and despatch the same day via a next-day service if the order is placed early enough. If your order comes to less than £100.00, we charge a subsidised and flat shipping rate of £2.95 unless your location falls under the postcode exceptions noted in the box below entitled 'How much do I need to spend for free delivery'. In that instance we will provide you with a custom shipping price (also subsidised).
We are available on 01603 701225 or [email protected] to take any questions
Where can I find product sizing information
We are updating our website with product information where appropriate but we have also added a page dedicated to product sizing information,Can I pay via credit card?
Yes our online ordering facility is connected to a highly secure payment gateway, we accept most major credit cards including Visa, Mastercard and debit cards.What is the minimum order value?
We are not operating a minimum order value at the present time.Do you accept International Orders
Yes we can and do work with most international destinations. In order to get an idea of the shipping cost to your destination, you first need to add all of the product that you wish to order to your shopping basket as normal. When complete - Proceed through the checkout process where there is a delivery option which allows you to select international shipping. Once you have selected this your provisional order will be submitted to us for shipping quotation.We then take the size and weight of your order and obtain a competitive quote which we will contact you back about, allowing you to decide whether to proceed. Alternatively we can also work with your preferred shipping company if you already use a shipper.
I have a question about volume discounts
Please contact us directly on 01603 701225.How much do I need to spend for free delivery?
If your order comes to more than £100.00 we will provide free delivery to mainland UK destinations other than to the exceptions below. Your order will be despatched on a next-day service and we despatch the same day (if received before 12PM).If your location falls under the following postcodes, we have to obtain a custom price from our delivery partner and come back to you with any surcharge added by our shipper (Please note we still subsidise this shipping price in line with all UK customers).
AB31 - AB38
AB40 - AB56
BT (N.Ireland)
Channel Islands
HS
IM (Isle of Man)
IV1 - IV28,
IV30 - IV32,
IV36,
IV40 - IV49,
IV51 - IV56,
IV63
KA27 - KA28
KW1 - KW17
PA20 - PA38,
PA41 - PA49,
PA60 - PA78,
PH4 - PH41,
PH42 - PH44,
PH49 - PH50,
ZE
Alternatively we are also happy to work with your own shipping arrangements if required.